Don’t Talk Code to Me: How to Communicate Audit Findings Without Triggering Defensiveness Article Reference Code: NAMAS.06.12.2026 Written by: Monteal Martin, CPMA, CPC, CCE, COBGC, CRCR, RHIT To effectively communicate with clinicians, the approach should be grounded in respect, clarity, and data. As auditors and compliance professionals, our job is not just to find the…
Who Taught Me to Audit: A Tribute to My Mentor Article Reference Code: NAMAS.06.05.2026 Written by: Dawn R. Carter, BSBA, MHA, CPC, CRC, CPMA, CDEO, CPCO, AAPC Fellow In the mid-1990s, I was a full-time nursing student who needed to help with family income. Friends from my program had become hospital registrars, so I followed their lead…
The Phrase That Pays: Problem Addressed vs. Problem Listed Article Reference Code: NAMAS.04.10.2026 Written by: Keisha Wilson, CHC, CCS, CPC, CPCO, CPMA, CRC, CPB, AAPC Approved Instructor A Compliance, Coding, and Documentation Perspective For decades, the 1995 and 1997 Evaluation and Management (E/M) Documentation Guidelines trained us to audit based on “quantity”, counting body systems, history…
The Hidden Compliance Risk Sitting Inside Your Templates Article Reference Code: NAMAS.04.03.2026 Written by: Toni Elhoms, CCS, CPC, CPMA, CRC, CEMA Documentation templates earned their place in healthcare because they brought consistency to clinical documentation, reduced omissions, and made it possible to keep up with a clinical pace that does not slow down just because the…
Production VS Quality: What We Forget When We Audit Fast Article Reference Code: NAMAS.03.27.2026 Written by: Sonal Patel, BA, CPMA, CPC, CMC In large organizations, certified medical auditing professionals are faced with competing metrics: production auditing versus quality auditing. Leadership within these entities often set high-volume expectations for their medical auditors to expedite and complete per…