Ask the Expert
Because sometimes, you just need a straight answer.
What is Ask the Expert?
Ask the Expert is your direct line to the NAMAS team for coding, auditing, and compliance guidance. It’s not a hotline, and it’s not a consulting project. Think of it as on-demand coaching—a place where you can bring real-world questions and get clarity from experienced professionals who live and breathe compliance.
This service is designed to support coders, auditors, and compliance leaders in those tricky gray areas where Google and textbooks fall short.
What It’s Not
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Not legal or clinical advice (we stay in our lane).
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Not a coding/auditing service—we don’t code entire charts or audit records.
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No operative reports—this is about clarification and education, not chart review.
Instead, it’s about helping you understand the rules, apply them correctly, and communicate them with confidence to your team or providers.
How It Works
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Submit your question through our ConnectPoint portal.
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A NAMAS expert reviews the question and supporting details.
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You’ll receive a clear, written response—often with references or education points you can take back to your team.
One Member, One Account
Ask the Expert questions are assigned to a single member account. This ensures continuity, accuracy, and accountability.
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For individual members, this means the questions are yours alone.
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For corporate clients, your organization may purchase questions, but they must be assigned to one designated staff member (not shared across the whole team).
This keeps the service fair, manageable, and personal—tailored directly to the person asking.
Examples Of Use
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You’re auditing and see a provider documenting “time spent” inconsistently, how do you interpret it, and what should you tell the provider?
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You’re not sure if a modifier 25 should apply in a tricky scenario, does the documentation support it?
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A physician insists a certain visit level is billable, but you know the MDM doesn’t support it, how do you explain it without creating conflict?
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You’re updating internal training and want to verify the correct application of a split/shared rule.
These are the kinds of gray-zone questions where Ask the Expert shines.
Why Our Members Love It
NAMAS Platinum and Diamond Members have Ask The Expert included as a membership benefit. Our members rely on this benefit for:
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Quick, trusted answers without expensive consulting fees.
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Educational, not just transactional—we give you the “why,” not just the “what.”
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Peace of mind knowing you can handle tough scenarios with confidence.
